About the Role

This is a hybrid role combining customer success, account management, and light sales/business development.

You will be the front line for our customers—ensuring they have a great experience—while also working to grow relationships with existing dealers and identify new opportunities.

This is not a passive customer service role. We’re looking for someone who takes ownership, builds relationships, and proactively drives growth.

Key Responsibilities:

Customer Success & Support

• Respond to customer inquiries via email and phone (fitment, orders, product questions)
• Resolve order issues, shipping questions, and technical support needs
• Ensure a high-quality, professional customer experience at all times

Account Management (Wholesale & Branded Customers)

• Build relationships with existing wholesale and dealer accounts
• Follow up regularly to drive repeat orders and increase account value
• Identify opportunities to expand product adoption within accounts

 Sales & Business Development Support

• Reach out to inactive or underutilized accounts
• Identify and engage new potential wholesale customers
• Support inbound leads generated from marketing efforts

Systems & Process

• Maintain accurate activity and customer data in CRM
• Work with Shopify, ShipStation, and internal systems to manage orders and customer communication
• Help improve customer service processes and documentation over time

What Success Looks Like:

• Fast, professional responses to customer inquiries
• Increased repeat business from existing accounts
• Growth in wholesale and dealer relationships
• Consistent outbound activity supporting new business development

Qualifications:

Required

• 2–5 years of experience in:
• Customer service, account management, or inside sales
• Strong communication skills (written and verbal)
• Organized and detail-oriented
• Comfortable managing multiple priorities in a fast-paced environment

Preferred

• Experience in automotive aftermarket, manufacturing, or B2B distribution
• Experience with CRM systems (HubSpot, Salesforce, etc.)
• Familiarity with e-commerce platforms (Shopify) or shipping tools
• Sales or account growth experience