Rancho Dominguez, California
Posted: 13-Nov-25
Location: Ontaro, California
Type: Full Time
Salary: Hourly rate from $20
Categories:
Preferred Education:
Internal Number: 333
Kickstart Your Automotive Career!
ZEDER Corporation is a world leader in automotive aftermarket suspension, a proudly Australian owned and operated business with iconic automotive brands such as Fulcrum Suspensions, SuperPro, Formula4x4, Whiteline, and Nolathane that pioneered the suspension aftermarket since the 1970’s.
We're an Australian powerhouse in the automotive industry, with over four decades of experience and a global footprint spanning Australia, US, UK, and Vietnam. Our mission? To enhance the motoring experience no matter the journey! To do that, we need the best people - people like you.
The Customer Service & Technical Support Representative serves as the first point of contact for customers, distributors, and installers. This role combines customer service excellence with technical expertise, ensuring that inquiries are resolved promptly, accurately, and professionally. You will assist customers with product selection, troubleshooting, fitment questions, warranty claims, and general support across our suspension product lines.
Your new role:
Customer Service
- Respond promptly to inbound calls, emails, and online inquiries from customers, distributors, and workshops.
- Provide clear, accurate, and timely information regarding orders, availability, shipping, and warranty policies.
- Process orders, returns, and warranty claims in accordance with company policies.
- Ensure a positive and professional customer experience at all times.
Technical Support
- Assist customers with suspension fitment, product selection, installation guidance, and troubleshooting.
- Document and resolve technical support cases; escalate complex issues to engineering or product development teams when required.
- Maintain up-to-date knowledge of Zeder’s product range (Whiteline, SuperPro, Nolathane) and competitor offerings.
- Provide feedback from customers, installers and workshops to internal teams to support product development and continuous improvement.
Collaboration & Reporting
- Work closely with sales, logistics, and product teams to ensure seamless service delivery.
- Contribute to technical resources such as FAQs, installation instructions, and tech notes.
- Track and report customer issues, recurring technical concerns, and emerging trends.
About You:
Required:
- 2+ years’ experience in customer service, technical support, or parts advisory within the automotive aftermarket or related industry.
- Strong knowledge of automotive suspension systems (OEM and performance upgrades).
- Excellent communication and interpersonal skills—capable of engaging with both enthusiasts and professional installers as well as novice DIYers.
- Problem-solving skills with the ability to troubleshoot technical issues.
- Proficiency with ERP software (Oracle NetSuite), and Microsoft Office Suite.
Preferred:
- Experience with performance suspension products (Whiteline, SuperPro, Nolathane, or similar).
- ASE certification or equivalent technical training in automotive repair.
What's in it for you:
- Competitive salary and benefits package.
- Opportunities for technical training and product knowledge development.
- A collaborative and supportive team environment.
- The chance to represent globally recognized brands in performance suspension.
- Opportunities to attend and support our sales enthusiast car shows / trade shows
Keen to drive your career to new heights? Apply now or contact au-hr@zedercorp.com with any questions.