Diamond Bar, CA
Washington, D.C, DC
Posted: 20-Dec-24
Location: Wadsworth, Ohio
Type: Full Time
Categories:
Preferred Education:
Enthusiast Auto Holdings (EAH) is a highly successful eCommerce company in the automotive parts industry. EAH goes to market via nine enthusiast focused websites - ECS Tuning, Turner Motorsport, Pelican Parts, Rennline, Texas Speed & Performance, Z1 Motorsports, Z1 Off-Road, EVANNEX and RCI Off-Road.
EAH serves the automotive enthusiast; customers who are passionate about how their vehicle looks and performs, by providing the parts, content, knowledge and support to make their automotive vision come to life. We also serve a global network of specialty installer shops that solve for customers looking for a "Do it For Me" option.
Led by a strong leadership team, EAH generates market leading profitability and has experienced high rates of organic growth, including through and following the pandemic. The company has also successfully grown through multiple acquisitions.
EAH is owned and supported by Cortec Group, a premier private equity firm, Cortec has invested millions of dollars to expand EAH’s operations, facilities, technology, and leadership. EAH has recently completed a significant facility expansion at its primary distribution center and is in the process of implementing enterprise-level ERP / WMS / OMS systems.
EAH and is now seeking to strengthen the Evannex team with a Product Specialist as the business continues to scale.
Evannex is the leading ecommerce destination for Tesla and EV enthusiasts across the
world based out of Northeast Ohio.
The Product Specialist is responsible for our catalog of products - this includes maintaining our existing product catalog; ideation, onboarding, and merchandising of new products and brands; providing product support to our customer-facing teams. He or she will be responsible for gathering customer insights, needs and desires by talking to customers, conducting surveys, talking to our knowledgeable sales reps and gathering insights from social sites and forums to offer compelling new products and optimizing the shopping experience for existing products. In addition, the Product Specialist will offer product support in-person, phones, chat, and email, for our customer operations teams.
This role will also be involved in the creation of new Evannex products. The creation of new products will require collaboration with several internal teams such as the Research & Development to outline new product features, the Sourcing & Purchasing team to execute a purchase order for new items, and the Marketing team to create compelling product focused content via social and email to support the product launch.
Success of the individual will be measured on delivering quality support, launching new products to market with speed and quality through collaboration with the marketing team and generating of sales and margin from those products including the agreed upon ROI.
Responsibilities:
- Web Catalog – Partner with our Sales/Marketing team to ensure we are offering
the best product offering based on customer feedback. Attractively merchandise
products on our customer-facing websites with category locations and vehicle
fitments. Write product detail page descriptive copy that is informative and
engaging. Coordinate and execute product uploads or updates across the
catalog. - Web Catalog Pricing – Review and optimize the price for new and existing
product to align with pricing strategy by product type. Monitor competitor
pricing to ensure Evannex remains competitive in the market.? - Product Development – Participate in the development and support of new
products for Evannex. Define a clear sales expectation and cannibalization
analysis for each product line or product that is being contemplated for
onboarding. Accountable for the success of the product launch by making sure
we deliver on the agreed upon sales and margin projections.? - Inventory Support - Ensure we have accurate forecasting for projected volume,
partner with Sourcing & Purchasing to ensure we have the appropriate items in
stock. - Market Data - Analyzing and acting on feedback from Sales/Customer Service,
email marketing, and social media interactions to improve our customer
experience by creating and maintaining a best-in-class product catalog. - Marketing Support - Assist in finding influencers that can be utilized to
promote new products. Work with creative team to include relevant and vehicle
specific photos, GIFs, and/or video content - Other Responsibilities - Perform other duties as assigned by the business.
Requirements:
- Passionate about the EV industry - Previous experience with Tesla or EV is
preferred - Upbeat, cheerful, positive personality that is customer focused
- Previous experience in an ecommerce environment is preferred
- 1 – 2 years of proven experience in customer service and or sales with the ability
to troubleshoot and successfully resolve customer issues. - Excellent communication skills, with the ability to interact effectively with both
customers and internal stakeholders. - High school diploma or equivalent; additional education or certifications in
customer service or product support is a plus. - Professional phone etiquette and written communication skills.
- Strong organizational skills and attention to detail.
- Skilled at computer and data entry skills
- Ability to work independently as well as part of a team.