The Director of Sales position is a role whose responsibilities include: sales calls, trade shows, promotional material development and key sales metrics reporting.  As a primary contact for an external sales rep force for Canada and the USA, your responsibilities include: Contribute to a high level of customer satisfaction by effectively communicating with the customer to ensure all inquiries and issues are dealt with in an efficient manner Manage program offerings at the National Buying Group level down to the Regional suppliers Perform competitive market analysis in areas such as pricing, warranties, and product cross referencing Develop product expertise across all products and features Provide value-added program monitoring, reportin