SoCal SuperTrucks is Seeking a Full-Time Service Writer Responsible for Walk-In, Phone and E-Commerce Sales Inquiries as well as Outgoing Calls & Emails to Current & Potential Wholesale Clients. Knowledge of Trucks, Jeeps & Offroad Vehicles is a Must!

• Greet customers when they walk-in or call the shop; assist customers with their service or parts questions and needs. 
• Provide excellent customer service by serving as the first and last point of contact for all services rendered and ensuring customer satisfaction throughout the repair process. 
• Contact customers and receive authorization for all repairs, up-sales, or service changes deemed necessary after technician performs diagnostic checkout. 
• Describe and suggest all optional equipment available for customer purchase. Explain fully product performance, application, and benefits to customers. 
• Operate the store computer system to search for parts and maintain inventory accuracy. 
• Build and maintain strong relationships with customers. 
• Write estimates with labor, parts, and service pricing, including tax; prepare customer sales invoice in accordance with company procedure. 
• Handle cash, credit card, and other purchasing transactions. 
• Answer phone calls and promptly respond to customer inquiries through email. 
• Conduct business in an ethical and professional manner. 
• Keeps up-to-date on new products and services within the industry. 

• Sales Experience in a Retail Environment
• Aftermarket Automotive Experience / Knowledge
• Organizational & Time Management Skills a Must!
• Proficient in Microsoft Office w/ Grammar & Spelling Accuracy
• Must Possess a Positive Attitude & Work Well in a Team Environment