JOB TITLE:            Technical Support

REPORTS TO:       Tech Manager   

SUMMARY OF POSITION:

Provide technical support and problem resolution to customers and process warranty returns.

DUTIES AND RESPONSIBILITIES:

• Help customers solve technical issues regarding products by phone, email, and/or chat.
• Answer customer questions regarding features and capabilities of
• Process warranty
• Assist in the research and development of new products and/or product
• Support product installation including configuration, testing, and

QUALIFICATIONS:

• Two year degree in related
• 2+ years’ experience in related
• Strong technical understanding and trouble shooting
• Excellent customer service and communication
• Solid problem-solving skills with proficient attention to
• Computer and internet
• Meets physical demands including the ability to lift and handle up to 50 lbs
• Knowledge of MS Office applications
• Proficient in SalesPad
• Experience with classic car, auto, radio, or other audio system is required.