FOX Factory Inc. - Bike Customer Service and Sales Representative – Asheville NC (28803)
If you have a passion in customer service and a drive to be the best, we have a great opportunity for you! FOX Factory, Inc., a fast-growing and dynamic company in Asheville, NC (28803) has an exciting opportunity of Bike Customer Service and Sales Representative available. This is a full time opportunity that comes with outstanding benefits.
For over three decades, FOX has been an industry leader in the design and development of high performance shock absorbers and racing suspension products for snowmobiles, mountain bikes, motorcycles, ATVs, UTVs, off-road cars, trucks, and SUVs.
The Bike Customer Service and Sales Representative interacts with customers by phone or in person to provide information; ensures the best technical service possible. This individual will also maintain customer relationship by responding to inquires; documenting actions and collecting revenue.
Specific Responsibilities of the Bike Customer Service and Sales Representative include but are not limited to:
Answers customers' technical questions regarding product or service and operation or maintenance
Takes care of and settles customer complaints, special orders, or returns via phone or mail
Attracts potential customers by answering product and service questions; suggesting information about other products and services
Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping
Process credit payments, while maintaining confidentiality of customer records
Effectively explain the terms for customer pickup or delivery
Talks with customers by phone or in person to ensure the best service possible
Interviews customers to obtain information and explain available services
Investigates and corrects errors, following customer and company records
Adjusts complaints concerning billing or services rendered
Refers complaints of product or service failure to appropriate departments for investigation
Coordinates customers' service needs with other departments as required to ensure customer service
May solicit sale of new or additional services or products
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintains financial accounts by processing customer adjustments
Recommends potential products or services to management by collecting customer information and analyzing customer needs
Contributes to team effort by accomplishing related results as needed
Maximizes all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors
Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers to their business issues
Qualifications of the Bike Customer Service and Sales Representative:
4+ years of Customer Service, Product Knowledge and Strong Technical understanding
Quality Focus, Problem Solving, Market Knowledge, and knowledge of products and services at a level of complexity that usually involves up to two years of directly related study, training, and/or experience.
2 years College Degree or equivalent.
We look forward to hearing from you!
Internal Number: 1302
About FOX Factory
For over three decades, FOX has been an industry leader in the design and development of high performance shock absorbers and racing suspension products for snowmobiles, mountain bikes, motorcycles, ATVs, UTVs, off-road cars, trucks, and SUVs.In 1974, Bob Fox started racing his products in motocross and we haven't stopped racing since. FOX equipped vehicles and racers have stood atop podiums in every sport we have competed in — from the sands of Baja to the dunes of Dakar.Our team of engineers perform rigorous tests with our athletes year round. The data we collect from performance testing and our application of that knowledge to our product is what separates FOX from every other suspension company.