Responsible to regularly interact with customers regarding company products and warranties. The position receives and answers simple to complex customer inquiries and complaints for all company products through specialized technical knowledge of products and usage. This position is responsible to inspect product returns and communicate with all necessary parties about findings.
Receive and answer simple to complex customer inquiries for all company products through specialized technical knowledge of products and usage.
Answer technical questions that are related to tires. Process customer’s complaints and give appropriate warranty
Inspect return tires by physically visiting warehouses and dealers or by doing photo inspection.
Researches and obtains resolution of a variety of customer complaints and issues.
Keep up with the competitors’ products information and tire industry regulations.
Any other duties/responsibilities as assigned by Management
Level of Accountabilities:
Performs routine assignments in the entry level to a professional role
Uses existing procedures to solve routine or standard problems; receives instruction, guidance and direction from others
Attention to detail
Willing to travel
Microsoft Office (Excel & Power Point)
HS diploma required
Bachelor degree in engineer or science areas preferred
At least 4 years of relevant experience in Tire or related industries is preferred
Good oral and written communication ability
Must be able to work in a result-oriented, fast-paced environment as part of team
Is your company looking to expand with more tire professionals, but you don’t know where to find them? Have you tried to find the perfect fit as a tire professional and always ended up disappointed? Are you tired of combing through page after page of job search sites? Have you hired a “tire professional” only to find they don’t specialize in tires? Tirerecruiter.com Works with the Best If you’ve e...xperienced any of these issues as a company or a job seeker, Tirerecruiter.com is the perfect place for you. At Tirerecuiter.com, we know tires. We focus all our energy on tires and only tires. With our personal knowledge and expertise, we find the best in the tire industry and match them with the perfect company. We bring tire industry professionals and tire companies together. Tirerecruiter.com can bring you only the best in tire professionals for your company. With the best tire professionals working for you, your business will grow and thrive.